WHERE IS YOUR SHOP LOCATED?
10 Carnaby Street
London W1F
tel: +44 (0)207439 7750 nearest tube: Oxford Circus
View our location on
Streetmap WHAT ARE YOUR SHOP HOURS? Monday to Saturday 10:00- 18:30
Sunday 12:00- 17:00
SHIPPING AND DELIVERY We normally take from 2 days to 2 weeks to deliver the orders. Often we need to get back to the customer to verify details, contact our warehouse about inventory..sleep...etc. The Royal Mail normal delivery is 3 days for UK, 4 -5 days for Europe.
We ship via UPS services for the rest of the world, (next day delivery for UK).
SHIPPING COSTS| Total order value | UK | Europe | Rest of World |
| £0.01 - £50.99 | £3.00 | £7.00 | £10.00 |
| £51.00 - £100.99 | £4.00 | £10.00 | £17.00 |
| £101.00 - £150.99 | £6.00 | £12.00 | £20.00 |
| £151.00 - £200.99 | £7.00 | £13.00 | £25.00 |
| £201.00 - £250.99 | £9.00 | £14.00 | £33.00 |
| £251.00 - £300.99 | £10.00 | £16.00 | £40.00 |
| £301.00 - £350.99 | £11.00 | £18.00 | £52.00 |
| £351.00 - £1,000.00 | £12.00 | £18.00 | £75.00 |
REFUNDS AND EXCHANGES We want you to be delighted with anything you buy from us. Occasionally though, we know you may want to return items.
We accept the return of Merc products only if they are in their original condition. If you return goods within 30 days of purchase, we will issue a full refund for the price you paid for the item(s).
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective.
To return an item, please enclose a note giving the reason for the return, wrap the package securely and send it to the address below. In the case of a defective product, please provide a full description of the fault.
PAYMENT INFORMATION We accept credit or debit card payments of VISA and MASTERCARD.
we DO NOT accept payment by check or international transfers.
We do not have access to your payment details (your credit or debit card number) as these gathered and handled by WorldPay.
Merc use WorldPay to process all payments made via the web. Security is probably one of the most significant concerns for both the consumer and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax. Information transmitted online is encrypted using complicated logarithm combinations unlike these other methods that use standard medium coding.The WorldPay Select payment gateway uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the retailers and their customers. All communication between you, our customer, and WorldPay is encrypted to the maximum strength supported by the customer's browser using: TLS or SSL (security). World Pay's public web servers are certified by Thwate, a public Certificate Authority ensuring that customers and retailers alike can have confidence that nobody can impersonate WorldPay to obtain confidential information.All communication between Merc and WorldPay, including the details of the purchase are encapsulated using World Pay's own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof. Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banks themselves. There are no vulnerabilities or 'back doors' in any WorldPay systems. World Pay ensure that they stay up to date with the latest versions of any third-party code they use, and continually review their own proprietary code, using current best practice at all times. In addition card issuers protect cardholders from fraudulent use of their card in a 'card not present' environment, such as over the Internet or telephone. As you the customer did not sign for the goods you have the absolute right to demand a chargeback if those goods didn't arrive or the card was used fraudulently. WorldPay also insure all of its retailers against the risk of them going out of business. If one of WorldPay's online retailers goes into receivership WorldPay protects the cardholder by directly refunding any debits onto their card. These two combined allow complete protection for a cardholder.
CAN I CANCEL MY ORDER?
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery.
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing, and giftwrapping). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
WHY DO YOU ASK FOR MY PERSONAL DETAILS?
For us to be able to post your products out to you, we need to store your name and address information. By agreeing to our Terms & Conditions, and unless otherwise agreed, you allow us to store your name, address and email address for this purpose only.
By choosing to join our mailing list or ordering a catalogue, you allow us to store your name, address, email address for our own promotional use. In cases where you want to be removed from our mailing list please email us at unsubscribe@merc-clothing.com and enter the word REMOVE.
Any information you provide for these purposes are stored in a secure area on our server. We will never release, distribute or sell your details to anyone else.